Milton Council approved my notice of motion last night to have staff review Saturday transit service.
The town has been operating this service for 18 months and so far have fallen short of expectations. Ridership on a number of the routes has been decreasing on a quarterly basis since last year.
For example Route #4 Thompson Clark
Saturday Revenue Passenger Trips per Revenue Service Hour – Monthly (unaudited numbers)
Q1 – 10.7
Q2 – 9.0
Q3 – 4.2
Q4 – 4.1
NOW, lets compare this to Weekly numbers for the same route.
Weekly Revenue Passenger Trips per Reveune Service Hour – Monthly (unaudited numbers)
Q1 – 22.6
Q2 – 20.4
Q3 – 14.8
Q4 – 20.9
Saturday Route # 6 Scott
Q1 – 4.9
Q2 – 7.0
Q3 – 5.3
Q4 – 5.2
Weekly Route # 6 Scott
Q1 – 10.8
Q2 – 12.0
Q3 – 12.2
Q4 – 12.1
There have been 3 routes that have slightly increased in numbers but only marginally over the last 12 months. Highest revenue passenger ride for a route in the last 3 quarters has been 9.0 while the lowest is 4.0
What these numbers show me is that this service is far under utilized by Milton residents and one of two actions need to be taken. Either cancel the service for the time being or review the routes, see if we can make them more conducive to what Milton transit riders need and make it more efficient.
Milton Transit regularly polls their customers but to be quite honest the more telling comments come from non users. And not just the ones who will never use Milton Transit, but those who could, but don’t. The ones who have to pick their kids up from child care after work and need their vehicle once they step off the GO train in the evening. The ones who could use it to get to their part-time job but the service isn’t available after a particular hour for them to come home.
This is where we need to build the service around. Do we need routes during the day running at 1/2 hr service times or would 1hr suffice for the time being?
These are the questions we need to have answers to. Last council approved a Transit Master Plan, which in my opinion, and the opinion of others, painted a rather rosy picture of transit growth and set benchmarks that even in ideal circumstances wouldn’t be met. I didn’t approve of the master plan, but it passed regardless.
This review of Saturday transit is what I personally feel is something we should be doing every year, but the results will be telling. In my opinion, if Saturday ridership numbers do not increase, council will once again be forced to look at options. We cannot simply be paying to provide a service that very few use.
Imagine if the Town of Milton provided recreational programs, staffing, time and resources that very few people utilized? It would be looked at and if it couldn’t be improved, more than likely that program would be cancelled.
It’s the same with transit. With roughly $350,000 per year (my approximation) being spent on Saturday transit and participation in that service not increasing or in some cases declining, something has to be done.
Lets look at different routes that get people to where they need to go on Saturday. Downtown Milton, shopping centres, Milton Sports Centre, the hospital, the libraries….feel free to add some more if I’ve missed any.
Will that mean a possible increase in travel time? Maybe an increase in the time between buses in some areas?
Right now our transit system is built around the GO Station. That might make sense for Monday to Friday, but Saturday it doesn’t. So let’s make some Saturday only routes, educate the public on these routes, encourage them to use the service, give it a try…
There were some suggestions made that we look at increasing the time for transfers so that they can be used within a 3 hour period instead of immediately after. Another idea is allowing 12 and under children ride for free.
Will that help a dad or mom make a choice “My kids will ride for free, so let’s try the bus.” ? We don’t know the answer to that question. We need to start asking them in order to get the answers.
Feel free to pass along this information to your friends and neighbours. I want to provide staff with enough information so that we can improve the system, make it more efficient and in turn save some taxpayers dollars.
If we continue on this path of hoping ridership goes up without making an effort, we are effectively tossing money out the window while patting ourselves on the back that we have a transit system. Lets make it the best it can be and as economical as possible. Lets build a system on successes rather than on “we hope it works out”
If you build something on a poor foundation, the whole structure will fall as you continue to build on it. Lets build a solid, efficient and cost-effective transit structure to build on as we continue to grow.
