Halton Region Announces 311 Service

Halton launches 311 service

Halton Region is making it easier for residents to connect to programs and services.

It has launched the 311 non-emergency service online, which allows residents to find, pay, register, report or request services from the Region, Halton Regional Police, or local municipalities.

Residents can now either dial 311 or visit www.halton.ca/311 to access all eight Halton government partners (Regional and local municipal governments, Halton Regional Police Service, Halton District School Board and Halton Catholic District School Board) and find out more about recycling and waste pick-up or register for parenting or parks and recreation programs.

Customer Service is a priority of Halton Region’s Citizens’ Priorities (2011-2014) Action Plan. Last year, more than 290,000 residents called Access Halton for information about programs and services.

What is 311?

  • 311 is an easy-to-remember, three-digit, non-emergency telephone number that offers a single window of direct access to Halton government services.
  • 311 provides free, multilingual assistance to anyone calling from within Halton.
  • It allows citizens to request a service or receive general information.

Whose services can I access by dialing 311?

  • Halton Region
  • City of Burlington
  • Town of Halton Hills
  • Town of Milton
  • Town of Oakville
  • Halton District School Board
  • Halton Catholic District School Board
  • Halton Regional Police Service (non-emergency calls)

Why do we need 311?

  • 311 means you don’t need to know which Halton government provides a particular service. You don’t have to sort through dozens of telephone numbers to find the people you need to talk to.
  • 311 also provides an easy-to-remember telephone number for non-emergency police calls which will reduce the burden of non-emergency calls made to 9-1-1.

How does 311 work?

  • 311 calls will be answered by customer service representatives in Access Halton.
  • While 311 is a program of Halton Region, callers will be able to access the programs and services provided by any of the eight partner organizations:
    • Regional and Local Municipal governments
    • Halton Regional Police Service
    • Halton District School Board
    • Halton Catholic District School Board
  • The customer service representatives will use a powerful database of about 1,500 records to respond to your inquiries on a vast array of Halton government services.

What are some examples of 311 calls?

  • reports of potholes
  • questions on site plan applications
  • location and hours of libraries
  • requests to register for parks and recreation programs
  • complaints about parking bylaw infractions
  • reports of stolen property after an event has occurred
  • requests to hire police officers for special events
  • reports of motor vehicle accidents
  • queries on police security checks
  • reports of suspected food poisoning
  • queries about well water
  • requests to book travel health clinic appointments
  • reports of dog bites
  • requests for financial assistance
  • queries on child development
  • queries on road construction projects
  • reports of sewer backup
  • reports of missed garbage collection
  • queries on acceptable items for recycling

What are the hours of operation?

  • You can dial 311 any time and speak to a live person.
  • Regular business hours of 8:30 am to 4:30 pm.
  • After regular business hours, only those of an urgent nature will be handled.

Will 311 work from cell phones, payphones, etc.?

  • Yes.

Can I still call the city or town directly using the ten digit number I have previously used to reach them?

  • Yes, and if you know the name of the person you wish to speak to, you should always call the ten-digit numbers.

Champion Editorial Comments on 3 Bag Limit

Unloading baggage

We fully support Halton Region’s plan to reduce the bi-weekly number of garbage bags residents will be able to place curbside before a user-pay system kicks in.

Next spring (April 1, 2013), residents will be provided with complimentary bag tags to affix to any garbage bags beyond their three-bag limit (currently residents enjoy a six-bag limit) they place at the curb on their regularly-scheduled waste collection day.

Five months later, on September 9, 2013, after having had ample opportunity to monitor and adjust their waste habits, residents will be asked to pay $2 for each tag they affix to garbage bags beyond the three-bag minimum.

There will be some exemptions granted, to those living in townhouses with common collection pile areas, those with diaper/medical condition-related waste as well as a two-week exemption for everyone immediately following the December holiday period.

While some municipalities have similar limits to free waste collection — Durham’s bi-weekly limit is three bags and Peel’s weekly limit is two bags — other municipalities — like Wellington (Guelph) — charge residents for every bag collected on garbage day.

We believe the Region’s tag concept is an incentive for Halton residents to be less wasteful and more thoughtful when deciding what should and shouldn’t get thrown out. The goal is to reduce the amount of Halton waste ending up in the landfill and, by doing so, extending the number of years before the landfill will be full. Regional staff say a three-bag limit could extend the landfill by as much as four years, creating an overall savings of $15 million.

Halton has been a leader in waste diversion among GTA municipalities with a rate of 57 per cent. That success is due, in part, to 85 per cent of homes already placing three garbage bags or less to the curb.

Only five per cent of Halton homes don’t participate in the Blue Box program each week, while 70 per cent of residents have been regular users of GreenCart since its Halton launch in mid-2008.

In order to help Halton homeowners reduce their waste, the Region is also planning to expand its Blue Box program to include mixed plastics like clear clamshells and yogurt and pudding cups, empty steel paint cans and cardboard spiral cans, which are commonly used for products such as refrigerated dough, frozen juices, chips, nuts and other snacks, powdered drink mixes and baby formula, shortening and powdered cleansers.

With this boost to the Blue Box program will come a larger 22-gallon container to hold the additional recyclable items.

Hopefully these initiatives will convince more of us to divert our waste and maintain Halton’s place among the greenest communities in the GTA.

Lowes Distribution Centre Opens Up In Milton

Here we grow again!   Here is the link to the story in the Milton Canadian Champion!  Great news for the Greater Milton Area (GMA)!

Halton Region and the Town of Milton welcome Lowe’s Canada’s Distribution Centre

Halton Region and the Town of Milton were on hand for a groundbreaking ceremony yesterday to celebrate the start of construction of Lowe’s Canada’s Distribution Centre at 3333 James Snow Parkway (West of Hwy. 25) in Milton.”We are pleased that Lowe’s Canada has chosen Halton as the home of its new Canadian Distribution Centre,” said Gary Carr. “Businesses continue to locate in Halton for two key reasons – quality infrastructure and high quality of life. These attributes are attractive to both skilled professionals and the companies they work for.”

The new 626,000 sq. ft. Canadian Distribution Centre is expected to provide more than 500 full and part-time jobs plus local construction jobs. Lowe’s Canada has entered into a long-term arrangement at the Milton site and has the capacity to expand the Distribution Centre by an additional 175,000 sq.ft.

Milton Mayor and Regional Councillor Gord Krantz welcomed the company’s new investment in Milton, noting “the addition of Lowe’s Canada to our business community will benefit Milton through assessment growth and new jobs created locally. A balance of residential and non-residential development is important for a stable and prosperous local economy.”

Founded in 1946, Lowe’s Link to external site has grown from a small hardware store in North Carolina to a Fortune 50 company with thousands of employees – the second largest home improvement retailer worldwide.

For more information, dial 311 or visit Halton Region’s website at www.halton.ca or Milton’s economic development site at www.milton.ca Link to external site.

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Media Contacts:

John Davidson, Director, Economic Development, Halton Region 905-825-6000, ext. 7828 

Andrew Siltala, Senior Manager, Economic Development, Town of Milton 905-878-7252, ext. 2103

Milton Town Council Meeting July 16, 2012

The next meeting of Milton Town Council is on Monday July 16, 2012 starting at 7pm at Milton Town Hall.

The governing body of the Town of Milton is Town Council, consisting of the Mayor and 10 Councillors who represent Milton’s eight wards.  Milton residents elect members of Council for a four-year term of office.  You can find a link to watch the Town Council meetings here.  The meetings are also broadcast on TV Cogeco (Channel 14).

Town Council deals with:

  • Matters requiring policy direction
  • By-laws or by-law amendments
  • Responses or actions to pertinent issues

Council also makes decisions on the recommendations of Milton’s two Standing Committees of Council:

  • Administration & Planning Committee
  • Community Services Committee

The link to the agenda can be found here.

Some of the highlites in the agenda are as follows:

If you have any questions, please feel free to call or email me mike@mikecluett.ca You can also go to the Watch Online link on my page to view from the comfort of your home.  I look forward to seeing you there.

Optimist Walk In The Park

Happy Fathers Day everyone!  I hope all the Dads, Grand Dad’s the Dad’s to be had a great time on Sunday.

Speaking of Sunday, it was the first annual Optimist Club Walk in the Park in Milton and it was a great success.  Many people came out to enjoy the great weather and the fun activities as well.  There was some cricket for those willing to try…tougher than it looks folks…some great races for the kids, playground and splash pad as well as one of the newest Toronto Blue Jay (and Milton’s own) Nathan DaSousa was on hand to toss the ball around and help kids with some baseball skills.  Councillors Colin Best and Rick Di Lorenzo also attended and had a great time.

Many thanks to the organizers of the event (Kim, Joanne, Steve, Angelo et all) for putting on a great time for the kids AND the Dad’s as well.  Looking forward to next year being even bigger!